Coming into the hospital
We understand that when you, a relative or friend is admitted to one of our hospitals it can be a very worrying time for all concerned. The environment is new, the staff team are new and there is much uncertainty about the future
Here at Affinity Healthcare we offer a high level of support to both patients and their families and carers during the course of an admission. Most wards operate an 'open communication' policy whereby you can speak with a staff member at most times of the day. Community meetings on the wards provide a forum for all, to discuss any areas where you feel there may be improvement. Family support groups are also a feature of many services.
Full advocacy support is offered at both Middleton St George Hospital and Cheadle Royal Hospital and these professionals are fully independent and appointed to represent your view.
If you are admitted under a section of the Mental Health Act this will be explained in great detail by your key nurse. A leaflet is available which will answer many of the queries you may have and your representatives can raise issues on your behalf.
“It is wonderful to have Michael returned to a stable condition and we really appreciate the excellent range of activities and pleasant staff and environment”
“Thank you for your support understanding and words of encouragement throughout my stay”
“Thanks for looking after/putting up with me! I‘ll be forever grateful - cheers!”
“So may people tend to forget that each individual with a mental illness should be treated with respect and I just felt I had to thank you all for doing so and for the extra special care programme”
“Sorry I was such a lousy patient but thank you for being so so nice to me”
“The five weeks Adrian spent with you were some of the most difficult times we have experienced in our lives. You were all brilliant, professional and above all, supportive and kind during his illness”
“I would like to thank all of the staff for the support, help and care I have received. I could not have done it without you all”
“Thank you for the wonderful sensitivity shown to Rachel during her time at your hospital and also for the reassurance I felt from your team - as I live so far away”