Our Values

Affinity Healthcare aspires to a vision and set of values which underpins our whole service delivery and we aim to provide high quality, value for money, responsive mental health services for people requiring acute or secure hospital care. Our values are:

  • Focus on patients
  • Aspire to be the best
  • Innovate to find better ways of working
  • Responsive to customer needs

FOCUS ON PATIENTS

By treating each patient as an individual we develop trusting relationships centred on the needs of the patient, their hopes and aspirations, to ensure a holistic approach to their high quality clinical care.

We achieve this by ensuring our staff demonstrate the following behaviours:

  • Actively listening to the needs of the patients
  • Displaying a warm and friendly approach
  • Delivering care that is focused on the patient's best interest
  • Making decisions jointly, in partnership where appropriate, giving patients the information they need to make informed choices
  • Including family, home team, carers and the community in the care of the patient
  • Doing what we say we will do
  • Treating all patients in a caring and respectful manner
  • Getting to know patients as individuals, without making assumptions
  • Ensuring patient confidentiality
  • Ensure patients are actively involved in service and organisational development

ASPIRE TO BE THE BEST

We aim to be at the forefront of providing complex mental health care services by seeking out current best practices, improving on them and supporting an ideas/learning culture in which achievements are recognised, valued and praised.

We achieve this by ensuring our staff demonstrate the following behaviours:

  • Sharing knowledge and expertise
  • Supporting and respecting each other
  • Treating people the way you like to be treated
  • A commitment to continuous improvement, quality and the spreading of good practice
  • Encouraging staff to take responsibility for their own development/learning
  • Ensuring personal and professional integrity at all times

INNOVATE TO FIND BETTER WAYS OF WORKING

(To Improve Patient Care)

We will seek out innovative approaches to patient care by listening to patients, staff and stakeholders, encouraging people to learn, giving them time to reflect, and supporting them to put ideas into practice.

We achieve this by ensuring our staff demonstrate the following behaviours:

  • Empowering employees to lead change rather than just responding to it
  • Listening to others and being prepared to give up practices if there are better ones available
  • Being open to new ideas, suggestions and challenges and being keen to generate ideas ourselves
  • Being bold about trying out new ways of working and being prepared to take therapeutic risks
  • Working closely with other units and practitioners to facilitate 'joined up' thinking and solutions
  • Encouraging people to ask awkward questions but at the same time valuing and supporting them

RESPONSIVE TO CUSTOMER NEEDS

By having a personal relationship with the customer, listening to what they want and always striving to exceed their expectations, we can provide a quality service built on mutual respect and trust which can quickly adapt to their changing needs

We achieve this by ensuring our staff demonstrate the following behaviours:

  • Listening to what people want and being open, honest and realistic about what we can provide
  • Being pleasant and polite and responding to people when we say we will
  • Doing what we say we will do, saying 'sorry' when we have got it wrong and then putting it right
  • Seeking to continuously improve communications
  • Being willing to 'put yourself out'
  • Anticipating the needs of customers whenever possible

Mission

Our mission is to give care and hope for those in need and have a positive impact on all of those we come into contact with be it patients, their families or colleagues.

FAIR (To All Stakeholders)

We aim to foster a 'no blame' culture in which everyone is treated equally and with respect, as well as encouraged to take responsibility for their own actions. We recognise and respect expertise and allow people to make mistakes, and to learn from them.

We achieve this by ensuring our staff demonstrate the following behaviours:

  • Respecting and valuing all staff, patients and stakeholders, recognising their cultural diversity
  • Treating others how we would like to be treated ourselves
  • Taking a non-judgemental approach, with no shouting or bullying
  • Listening to and valuing feedback
  • Rewarding/praising good work at all levels
  • Embodying the ethical principle of justice
  • Being open and honest in all communications, even if the message being delivered is a difficult one
  • Encouraging others to say what they think and not penalising them when they do

Values

  • Focus on patients
  • Aspire to be the best
  • Innovate to find better ways of working
  • Responsive to customer needs